Behavioral Interview Questions
- April 23, 2021
- Posted by: sunaina rani
- Category: Uncategorized
Behavioral Interview Questions
Behavioral Interview Questions are questions about how you handled difficult situations at work.
These questions are designed to see how you reacted in the past, as your past performance is a strong indicator of how you will behave in the future.
Be sure to prepare the following behavioral interview questions below and you will do great on your next interview.
Behavioral Interview Questions and Answers
Name a time you disagreed with a coworker or manager and what was the outcome?
It is only natural to have conflict at work. What is important is how you and your colleague come up with a positive outcome.
- Don’t Discuss negative conflicts (for example, don’t mention how you would argue with your boss for being late).
- Don’t Discuss a situation where the outcome wasn’t positive.
- Make the conflict about something positive like a conflict on how to make a business process better.
For example, in my last job I worked in retail. I was presenting inventory in the store differently then the way my manager had told me as I felt my way was better for the customer.. My manager told me that head office requires all stores to display inventory in a specific way. I didn’t agree with him, however, he told me that a lot of studies are done to maximize sales. I understood my mistake and now follow the layout as required by head office.
What was your greatest accomplishment in your last job?
There should be very little hesitation when you answer this question.
If you hesitate the interviewer may think you don’t care
But an interview can be nerve-racking and it is quite possible you can draw a blank stare for this question.
Below are some examples I came up with:
- Perhaps you saved your last/current company money or
- Perhaps you improved the quality of your work and the work of others,
- Perhaps you helped out a co-worker out personally and they were able to continue their work.
Name a time when you went out of your way for a customer?
Remember the customer is always right and if the customer is not happy a company cannot survive but if you go out of your way to a customer they will tell others and the business will flourish. I remember one restaurant I worked for we would give tours of the kitchen to children to give the parents that 10-minute break and the parents would always be grateful. Another example I remember is if we didn’t have an item on the menu we would go to the neighboring restaurant and see if we could get t for them. I have a friend who monitors facebook comments and escalates complaints to various departments if a customer is unsatisfied. He even does this on his days off because he cares.
Tell us about your previous experience on how you dealt with a difficult customer or client?
- Listen and let the customer vent.
- Show the customer you care.
- Don’t blame the customer or the company.
- Try to solve the problem or find someone who can.
- Don’t make promises you can’t keep.
- Finally, it is important not to take it personally. If you get upset you will take it on future customers.
Behavioral Interview Questions for Managers
Have you ever laid off or fired an employee? If so please explain the process?
Part of being a good manager is knowing when to let an employee go. State you would deal with the employee in the following steps.
- Mention you would put the individual on a performance improvement plan or have a one-on-one meeting and let the employee know where he or she could improve.
- Then say you would evaluate the employee after two weeks.
- If the employee does not improve then you would go through the appropriate HR channels and let the individual go.
Give an example of how you have motivated your employees?
Motivation is key to any business and if you can motivate others you will be a great asset to the organization you are applying for.
- Personally, I always believed that a simple thank you goes a long way. When someone performs a task or helps me out I usually thank them but I also tell their boss what a great job they did — I find this really motivates employees.
- You can always state you don’t believe money is a great motivator and a pat on the back can do wonders.
Behavioral Interview Tips
- Many professionals recommend using the star technique to answer behavioral interview questions. S.T.A.R stands for Situation, Task, Action, Response. Basically, you first describe the situation, describe your task, what action you took, and what was the result.
- Take time to review your resume and think of situations where you were given a problem and played a lead role in solving the problem.
- Don’t blame anyone as you will come off negative.
- Keep your answers short and to the point.
- Keep your answers positive.
- Carefully listen to your interviewer.